Frequently asked questions
Do you price match?
Yes, providing it’s an in stock item and the shop we are price matching has stock. We also factor in our shipping costs against matched price when buying online.
Can I pick my order up in store?
Yes, once you have received your email saying its ready for collection. This could take up to two days
If something says in stock online does it mean you have it available in store?
No, not always. We hold stock in both our store and warehouse so sometimes things aren’t always immediately available.
Can you ship a tank to me?
We can but it is best to check with us fi rst. We can organize through some suppliers to have sent directly to you. Contact us for further details.
Has my order left?
Your order may take a few days for us to get to, especially around the time of sales. You will get Two emails, one confi rming your order and the next confi rming we have picked and packed it. Following that the carrier will collect and you will start to see tracking from there on.
Can you order in something specifi c for me?
Yes, we deal with every supplier within Australia. If they have it, we can get it.
Can you build me a custom aquarium?
Yes, we have built many custom tanks over the years. Fill out our online form at the bottom of our website to get a quote
Do you offer maintenance and installation?
Yes, we have a team focused on maintenance and installation. there is no job to big or small. Reach out to us through our website at the bottom of the page.
My fish died, what should I do?
We know how upsetting it can be to lose a fish. You can bring the fish and some water in within 24 hours and we can determine the cause of death. If the fish was sick when we sold it, we will happily replace it for free.
Do you ship livestock?
No, currently we don’t offer this
What days do you receive livestock shipments?
We get livestock shipments throughout the entire week but generally we aim for between Wednesday – Friday.
Do you quarantine your fish?
No, we do use formalin and copper in our systems to ensure they are healthy and pest free.
Can you get me the fish I'm after?
Yes, in most cases. providing it’s legal to keep in Australia and our suppliers have it or can get it. If it is something rare we may ask for payment upfront.
Do you sell Reptiles?
No, we do not sell reptiles. We only stock enclosures and equipment for reptiles online.
Can you test my water?
Yes, we offer a full range of tests for both fresh and saltwater for $15.
